Customer Experience Management Workshop

Posted by on Mar 22, 2010 in business, customer service, news and events | 0 comments

Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...

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Twitter & Networking

Posted by on Mar 17, 2010 in business, entrepreneurship, marketing, networking, social media, social networking | 0 comments

Twitter: Understanding Its Networking Value on Prezi I delivered this presentation at Twitter: Understanding Its Networking Value, a seminar run by Legal Island, as part of its Business for Breakfast...

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Twitter: Understanding Its Networking Value

Posted by on Mar 8, 2010 in blogging, business, marketing, networking, news and events, social media, social networking | 0 comments

Next week, I’ll be speaking at one of Legal Island’s Business for Breakfast seminars, at silly o’clock in the morning on the above topic.  If you are attending, please make any suggestions in a comment below. When?  16 March 2010, 07:30 – 09:00 Where? Island Centre, Legal Island, Antrim About what? Twitter is celebrated as the latest online phenomenon in PR and...

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Assertiveness & Workplace Confidence

Posted by on Jan 20, 2010 in assertiveness, communication, confidence, news and events, teamwork | 0 comments

This two day workshop will take place on Wednesday – Thursday, 17-18 February 10, 09:30-16:30.  Speaker: Dawn Baird. The realities of modern work life – flat structures, tough workloads and the need to exert influence across traditional boundaries – ensure that assertiveness skills are not an optional extra.  Aggression is unacceptable; passivity is ineffective. Previous...

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