Customer Service Versus France

Posted by Allen Baird, Partner on Apr 19, 2010 in customer service | 0 comments

I’ve blogged before about the difference in customer service mindset between ourselves and our American cousins, coming out in favour of yankee doodle dandy every time.  In a later blog, I speculated that a cause of this difference in customer care lies in our European reliance on a welfare system that leads to the buck-passing, couldn’t-care-less approach we encounter daily.  No...