What Do Comedians and Wolves Have In Common?
They both have stuff to teach businesses, that’s what! There have been quality BBC articles and vids recently on new sources of inspiration for business development. One was comedy. You don’t have to think too hard to realise that the skills necessary in stand-up – creativity, improvisation, confidence, communication – are directly transferable to the world of work....
Read MoreCustomer Experience Management Workshop
Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...
Read MoreA Practical Business Workshop on Social Media
We’re holding another social media event. It follows on from our Social Media Business Breakfast of last week. Beyond Throwing Sheep: A Practical Business Workshop on Social Media The format will be a practical, hands-on workshop. There will be less theory and more practice. Attendees can choose whether to attend a morning session on Facebook, an afternoon session on Twitter, or...
Read MoreThe True Cost of Training
Training is like an iceberg. Only one-tenth of the volume of an iceberg appears visible above the water. So it is with a training event. The actual bit that people see, the training day itself, is only a very small part of the whole. Lurking beyond the vision of participants and attendees lies the vast bulk of time the trainer has expended in creating the event. There are meetings with...
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