If Only it Weren’t for Those Pesky Customers

Posted by Dawn Baird, Partner on Apr 28, 2008 in communication, customer service | 0 comments

This is a long – though not tall – tale. Grab a coffee. I need some photocopying done. Simple enough task, there are plenty of copyshops around. I could have my pick. So, I simply stop at the first one I come across. 08.55 It is situated a little off the beaten path, but no matter, it is on my path. Tiny little place, no more than 8ft square, the door is open, it is a little before...