Customer Service Versus France

Posted by on Apr 19, 2010 in customer service | 0 comments

I’ve blogged before about the difference in customer service mindset between ourselves and our American cousins, coming out in favour of yankee doodle dandy every time.  In a later blog, I speculated that a cause of this difference in customer care lies in our European reliance on a welfare system that leads to the buck-passing, couldn’t-care-less approach we encounter daily.  No...

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Customer Service vs The Welfare State

Posted by on Dec 10, 2008 in customer service | 0 comments

I’ve blogged before about the odious quality of what is laughingly known as ‘customer service’ in this dour country of ours.  I’ve said that I prefer American schmalz to European laissez-faire anytime, although many masochists disagree.  Apparently some of you out there enjoy being ignored, patronised, disrespected, insulted, and ripped-off on a fairly regular...

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A Controversial Blog

Posted by on Dec 5, 2008 in news and events | 0 comments

More a blog about controversy, actually. Most blogging gurus - like my business partner Dawn - suggest that a healthy dose of controversy is of useful if you want to boost your readership and encourage people to comment.  So let’s get controversial then! This was going to be a bit of a request blog, along the lines of ‘please send in any controversial topics you would like us to...

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