Social Media Seminar in Omagh

Posted by on May 19, 2010 in business, entrepreneurship, marketing, networking, news and events, social media | 0 comments

Following a request from a group of business people in Omagh, we are holding a seminar in the South West College on 14 June.  This seminar has been run several times before, mainly in the Belfast area.  Comments are always positive.  Here are some recent responses: “Had all relevant aspects explained and plenty of opportunity to ask questions.”  Kerry Smyth, Knowledge Transfer...

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Customer Experience Management Workshop

Posted by on Mar 22, 2010 in business, customer service, news and events | 0 comments

Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...

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Twitter & Networking

Posted by on Mar 17, 2010 in business, entrepreneurship, marketing, networking, social media, social networking | 0 comments

Twitter: Understanding Its Networking Value on Prezi I delivered this presentation at Twitter: Understanding Its Networking Value, a seminar run by Legal Island, as part of its Business for Breakfast...

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Twitter: Understanding Its Networking Value

Posted by on Mar 8, 2010 in blogging, business, marketing, networking, news and events, social media, social networking | 0 comments

Next week, I’ll be speaking at one of Legal Island’s Business for Breakfast seminars, at silly o’clock in the morning on the above topic.  If you are attending, please make any suggestions in a comment below. When?  16 March 2010, 07:30 – 09:00 Where? Island Centre, Legal Island, Antrim About what? Twitter is celebrated as the latest online phenomenon in PR and...

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