Emotional Intelligence at Work

Posted by on May 12, 2010 in communication, emotional intelligence, Leadership, news and events | 0 comments

Emotional Intelligence (EI) is more than a sign of the times or the latest management movement – although it is both.  Next week, I will be delivering a workshop at QUB on EI.  This is an outline of what we will be considering. Work has changed to become more personal and pressurised than ever before. There is a recognition that raw brain-power is not enough… and never has...

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Customer Experience Management Workshop

Posted by on Mar 22, 2010 in business, customer service, news and events | 0 comments

Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...

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Assertiveness & Workplace Confidence

Posted by on Jan 20, 2010 in assertiveness, communication, confidence, news and events, teamwork | 0 comments

This two day workshop will take place on Wednesday – Thursday, 17-18 February 10, 09:30-16:30.  Speaker: Dawn Baird. The realities of modern work life – flat structures, tough workloads and the need to exert influence across traditional boundaries – ensure that assertiveness skills are not an optional extra.  Aggression is unacceptable; passivity is ineffective. Previous...

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So You Want To Be An Entrepreneur?

Posted by on Jan 13, 2010 in business, entrepreneurship, news and events | 0 comments

I’m running a workshop at QUB for all those thinking of becoming an entrepreneur, that is, setting up in business, rather than working for someone else.  It will deal with the following key issues, among others: Personality Suitability Concept to Reality Myths and Legends Crucial Financial & Legal Stuff Developing Chutzpah Confidence and When To Make That Jump! Recession...

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