Emotional Intelligence (EI) is more than a sign of the times or the latest management movement – although it is both. Next week, I will be delivering a workshop at QUB on EI. This is an outline of what we will be considering. Read more…
Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Read more…
This two day workshop will take place on Wednesday – Thursday, 17-18 February 10, 09:30-16:30. Speaker: Dawn Baird.
The realities of modern work life – flat structures, tough workloads and the need to exert influence across traditional boundaries – ensure that assertiveness skills are not an optional extra. Aggression is unacceptable; passivity is ineffective. Read more…
