As business people, we’re all used to reviews, testimonials and are aware of their power when displayed online or in print media. We proudly display them on our LinkedIn profiles, our website widgets, inside the cover of our books. However, how should we respond when someone posts a negative comment? Read more…
On Thursday 23/10/08, I will be speaking at Women on the Move’s October networking event. To book your place, contact Joanne on 028 2565 8618 or info@womenonthemove.org.uk. The topic?
Groundswell: Are You Ignoring the Elephant in the Room?
If you want to know more, email me.
There’s an interesting article on the BBC website about whether students should think like customers. The thrust is that it might be dangerous because it forces cash-strapped academics to demean themselves by marketing their courses. The pain, the pain…
As a training consultant and business owner, I’m used to making the link between customers and learners. For me, they are one and the same. When I say that I treat the learners in our workshops as ‘customers’, I am stating the facts. This is not to denigrate; it is to describe.
I suppose it counts as controversial in some circles, but I’m glad about the new link between universities and business, and the new perspective of a university as a business. Why? Read more…
