How to Deal with Negative Reviews
As business people, we’re all used to reviews, testimonials and are aware of their power when displayed online or in print media. We proudly display them on our LinkedIn profiles, our website widgets, inside the cover of our books. However, how should we respond when someone posts a negative comment? If the reviewer is wrong… If the review is factually untrue, and this can be...
Read MoreWomen on the Move
On Thursday 23/10/08, I will be speaking at Women on the Move’s October networking event. To book your place, contact Joanne on 028 2565 8618 or info@womenonthemove.org.uk. The topic? Groundswell: Are You Ignoring the Elephant in the Room? If you want to know more, email...
Read MoreLearners or Customers?
There’s an interesting article on the BBC website about whether students should think like customers. The thrust is that it might be dangerous because it forces cash-strapped academics to demean themselves by marketing their courses. The pain, the pain… As a training consultant and business owner, I’m used to making the link between customers and learners. For me, they are one and the same....
Read MoreIf Only it Weren’t for Those Pesky Customers
This is a long – though not tall – tale. Grab a coffee. I need some photocopying done. Simple enough task, there are plenty of copyshops around. I could have my pick. So, I simply stop at the first one I come across. 08.55 It is situated a little off the beaten path, but no matter, it is on my path. Tiny little place, no more than 8ft square, the door is open, it is a little before...
Read More