Customer Experience Management Workshop

Posted by on Mar 22, 2010 in business, customer service, news and events | 0 comments

Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...

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How to Get Customer Reviews

Posted by on Feb 8, 2010 in business | 0 comments

This blog posts looks at how to get reviews from customers and where to put them! 1. Set up a Google account if you’ve not got one already. Add your business details to Google Local (the video explains it nicely). Then, ask customers you know are happy to add a review. The more places you are found online, the more likely you will be found by those conducting random Google searches. ...

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Spreken zie Customer?

Posted by on Apr 3, 2009 in business, customer service, personal development, training | 2 comments

A group of nine year olds in a primary school not far away from this very screen were speaking customer this Wednesday past.  They were taking part in Young Enterprise, which I hope to volunteer for very soon.  What does the programme offer?  Well, it gives kids the chance to talk to real live ‘entrepreneurs’ and discuss what is involved when preparing to supply a product or...

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Customer Experience Management Workshop

Posted by on Feb 7, 2008 in news and events | 0 comments

Just a reminder that our Customer Experience Management Workshop will be taking place on 26th and 27th Feb at QUB.  Click here for details.

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