Customer Service Versus France
I’ve blogged before about the difference in customer service mindset between ourselves and our American cousins, coming out in favour of yankee doodle dandy every time. In a later blog, I speculated that a cause of this difference in customer care lies in our European reliance on a welfare system that leads to the buck-passing, couldn’t-care-less approach we encounter daily. No...
Read MoreWhat Speakers Need From a Venue
Whether you’re a Training Business, a Freelance Trainer, an Associate or a Conference Speaker, it doesn’t really matter whether you’re hiring a room yourself, or just making use of it to deliver for someone else. Some things are just essential. If you’re a venue supplier, then pay close attention: Respond to requests on booking, pricing and facilities quickly. We...
Read MoreSpreken zie Customer?
A group of nine year olds in a primary school not far away from this very screen were speaking customer this Wednesday past. They were taking part in Young Enterprise, which I hope to volunteer for very soon. What does the programme offer? Well, it gives kids the chance to talk to real live ‘entrepreneurs’ and discuss what is involved when preparing to supply a product or...
Read MoreWe Don’t Care What Dress the Customer Wants
This week, I was contacted by someone looking for training in sales and customer service. She told me I was the first supplier of training to mention the ‘tailoring’. Everyone else she had made enquiries with had told her she’d be getting a standard course, with no effort to match up with what they particularly needed. Imagine a bride walking into a bridal gown boutique to be...
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