A group of nine year olds in a primary school not far away from this very screen were speaking customer this Wednesday past.  They were taking part in Young Enterprise, which I hope to volunteer for very soon.  What does the programme offer?  Well, it gives kids the chance to talk to real live ‘entrepreneurs’ [...]

It’s not often that airports lead the way in showcasing a commitment to excellence in customer service.  I mean, come on, we’ve all been there – it’s as if any sign of a personality has been surgically removed.  You have to remortgage your house to buy a sandwich, and then realign your taste buds in [...]

A man walks into a shop.  He lifts a bacon-and-egg roll, a banana milkshake, and a Finger of Fudge choc bar.  He then walks up to the counter to pay.  Nothing remarkable so far.  Except… this is Northern Ireland.  Here, regular customer service is a tale told by weary travellers.  As for exceeding customer expectations, [...]