Customer Service Versus France
I’ve blogged before about the difference in customer service mindset between ourselves and our American cousins, coming out in favour of yankee doodle dandy every time. In a later blog, I speculated that a cause of this difference in customer care lies in our European reliance on a welfare system that leads to the buck-passing, couldn’t-care-less approach we encounter daily. No...
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A group of nine year olds in a primary school not far away from this very screen were speaking customer this Wednesday past. They were taking part in Young Enterprise, which I hope to volunteer for very soon. What does the programme offer? Well, it gives kids the chance to talk to real live ‘entrepreneurs’ and discuss what is involved when preparing to supply a product or...
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