What Our Customers Think
Following our I Think, Therefore I Am course – one of our workshops for anyone - on Saturday 23rd February, our customers had this to say: ‘Great day, very informative, good debate, enjoyable..’ Caroline Armstrong ‘Fully met – learned that we can change ourselves through taking on new challenges and using new techniques.’ Georgina...
Read MoreI Am Not a Number
Today competition for customers is fierce and customer power is on the increase. But what are customers to you? Information to be managed? Or people to be engaged? There are two answers. The old one is called Customer Relationship Management (CRM). CRM is a process by which companies capture, store and analyze information relating to all parties in any business transaction – vendor,...
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