Customer Experience Management Workshop

Posted by on Mar 22, 2010 in business, customer service, news and events | 0 comments

Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...

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Current Events Schedule

Posted by on Jan 9, 2009 in assertiveness, blogging, body language, communication, confidence, customer service, education, emotional intelligence, learning, news and events, personal development, social media, social networking | 0 comments

This term at QUB, we have three new workshops for the working professional: Assertiveness and Workplace Confidence; Managing Customer Experience and Emotional Intelligence Goes to Work. These workshops are hosted by the School of Education, Short Courses Programmes (CPD). For eveyone else, there is the School of Education’s Open Learning Programme.  This term, we’re running the...

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