On Wednesday 18 November 2009 I’m delivering a 1-day workshop as part of the Queen’s University Continuing Professional Development (CPD) Short Coruse Programme…for the second time. It’s name? Radical Time Management!
Here’s the rundown. Read more…
It’s not often that airports lead the way in showcasing a commitment to excellence in customer service. I mean, come on, we’ve all been there – it’s as if any sign of a personality has been surgically removed. You have to remortgage your house to buy a sandwich, and then realign your taste buds in order to enjoy eating it.
It seems that a certain English airport is bucking the trend. East Midlands Airport recorded its busiest year on record in 2008, despite the tough economic climate (Airport has ‘busiest year ever’). This is against a backdrop of a weak pound, an economic downturn, and a growing distaste of air travel among the political elite (except when it comes to themselves). So did they achieve this feat? Read more…
As our regulars will know, Sensei does a fair amount of work with The Queen’s University of Belfast. We work with The School of Education, designing and delivering courses for the Open Learning and Continuing Professional Development programmes. The Queen’s academic year is divided up into three terms – Autumn, New Year, and Spring. You can see from the OL brochure that Dawn and I have courses running for the first two terms.
I got a letter from QUB a few days ago to remind me that they are currently receiving proposals now for the Spring programme. I’ve a few ideas already, but then I had a better one. Read more…
