Radical Time Management Workshop Returns

Posted by on Oct 26, 2009 in training | 0 comments

On Wednesday 18 November 2009 I’m delivering a 1-day workshop as part of the Queen’s University Continuing Professional Development (CPD)  Short Coruse Programme…for the second time.  It’s name?  Radical Time Management! Here’s the rundown. “Notes and checklists, calendars and appointment books, project timetables and reminder systems – should...

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Customer Experience Counts (Now, More Than Ever!)

Posted by on Feb 9, 2009 in customer service, emotional intelligence, news and events | 0 comments

It’s not often that airports lead the way in showcasing a commitment to excellence in customer service.  I mean, come on, we’ve all been there – it’s as if any sign of a personality has been surgically removed.  You have to remortgage your house to buy a sandwich, and then realign your taste buds in order to enjoy eating it. It seems that a certain English airport is...

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Borat Comes to Queen’s University

Posted by on Oct 22, 2008 in learning, news and events | 4 comments

As our regulars will know, Sensei does a fair amount of work with The Queen’s University of Belfast.  We work with The School of Education, designing and delivering courses for the Open Learning and Continuing Professional Development programmes.  The Queen’s academic year is divided up into three terms – Autumn, New Year, and Spring.  You can see from the OL brochure that...

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