How to Deal with Negative Reviews

Posted by Dawn Baird, Partner on Sep 1, 2010 in business, communication, customer service, ethics, featured | 12 comments

As business people, we’re all used to reviews, testimonials and are aware of their power when displayed online or in print media.  We proudly display them on our LinkedIn profiles, our website widgets, inside the cover of our books.  However, how should we respond when someone posts a negative comment? If the reviewer is wrong… If the review is factually untrue, and this can be...