Customer Experience Management Workshop
Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...
Read MoreThe Rise of the unConference
unConferences have been breaking onto the business scene in Northern Ireland for a few years now, but came to my notice only in 2009. (I’m having light palpitations after starting a sentence with a small letter, but all for the sake of informing the business public of Northern Ireland…) BizCamp Belfast is one such species. What is an unConference? Cool and trendy? Anarchy?...
Read MoreAssertiveness & Workplace Confidence
This two day workshop will take place on Wednesday – Thursday, 17-18 February 10, 09:30-16:30. Speaker: Dawn Baird. The realities of modern work life – flat structures, tough workloads and the need to exert influence across traditional boundaries – ensure that assertiveness skills are not an optional extra. Aggression is unacceptable; passivity is ineffective. Previous...
Read MoreSo You Want To Be An Entrepreneur?
I’m running a workshop at QUB for all those thinking of becoming an entrepreneur, that is, setting up in business, rather than working for someone else. It will deal with the following key issues, among others: Personality Suitability Concept to Reality Myths and Legends Crucial Financial & Legal Stuff Developing Chutzpah Confidence and When To Make That Jump! Recession...
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