Emotional Intelligence (EI) is more than a sign of the times or the latest management movement – although it is both. Next week, I will be delivering a workshop at QUB on EI. This is an outline of what we will be considering. Read more…
We don’t usually publish a blog on a Thursday, but this is a special Thursday so I made an exception. Yes, it’s the day that we in the UK elect our members of Parliament for another term of office.
Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Read more…
