Last Year, I Saved £8000 Pounds Just By Complaining
How many times have you gone into a shop to return an item, only to come back out with a credit note that you will probably never use? How many times has your bank left a charge on your account, for some minor indiscretion? I’m the person people take with me when they want to return items in shops. I’m the person people ring when they’ve an awkward phonecall to make to their...
Read More5 Assertiveness Techniques
Last Wednesday and Thursday, Allen and I took our first joint workshop. The topic was Assertiveness and Workplace Confidence. It was very successful and enjoyed greatly by all participants, whose comments you can read on Testimonials. Here is a small part of one of eight sections which made up the workshop: Assertiveness Techniques. It’s all very well knowing that you have the right...
Read MoreStar Wars Goes To Work
On December 9th (Belfast) and 10th (Dublin) I spoke at the Christmas Event of the Institute of Internal Auditors (Irish District Society). It was an exciting and challenging experience, since I’ve never done anything quite like it before. But the feedback from both events was excellent, with participants sending me emails of appreciation and request for more information. Like the...
Read MoreCurrent Events Schedule
This term at QUB, we have three new workshops for the working professional: Assertiveness and Workplace Confidence; Managing Customer Experience and Emotional Intelligence Goes to Work. These workshops are hosted by the School of Education, Short Courses Programmes (CPD). For eveyone else, there is the School of Education’s Open Learning Programme. This term, we’re running the...
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