Customer Experience Management Workshop

Posted by on Mar 22, 2010 in business, customer service, news and events | 0 comments

Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...

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Love For Life

Posted by on Dec 14, 2009 in education, news and events, personal development | 0 comments

I begin a 1-year training contract on 4th January with Love For Life, an educational project that works with teachers and pupils in their school setting.  The aim is to support and challenge young people in their personal development by employing a model of ‘information giving, attitude and value formation and skill development’. As Programme Developer, its my job to deliver...

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Jedi Knight Training Event in Belfast!

Posted by on Aug 24, 2009 in news and events | 0 comments

This exciting 1-day workshop is a joint venture between me (Allen Baird of Sensei Learning and Performance) and Rory O’Connor of The Creativity Hub. In 2008, I designed and delivered the UK’s first university course teaching Jedi Skills. Held at Queen’s University, where I am a tutor, the 1-day workshop gained coverage in The Guardian Education Supplement, The Times Higher...

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Confessions of a Twitter Virgin

Posted by on May 1, 2009 in networking, social media, social networking, technology | 1 comment

So Dawn, my wife and business partner, made me get into this thing called Twitter.  I wasn’t happy about it.  I use the Internet (mostly Wikipedia and YouTube), send emails, all the usual suspects.  I even write blogs and employ on-line, interactive websites in my workshops.  What more do you want from me, electronic fiend? You see, I’m not a Twitter-type person.  I’m a...

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