Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way.

I begin a 1-year training contract on 4th January with Love For Life, an educational project that works with teachers and pupils in their school setting.  The aim is to support and challenge young people in their personal development by employing a model of ‘information giving, attitude and value formation and skill development’.

This exciting 1-day workshop is a joint venture between me (Allen Baird of Sensei Learning and Performance) and Rory O’Connor of The Creativity Hub. In 2008, I designed and delivered the UK’s first university course teaching Jedi Skills. Held at Queen’s University, where I am a tutor, the 1-day workshop gained coverage in The Guardian [...]