customer service

Twitter Goes to Church

Posted by Dawn Baird, Partner on Feb 24, 2010 in customer service, networking, social media | 0 comments

I’ve been approached by a Northern Ireland church to give some advice on whether and how they should start using social media as part of their efforts to reach out to the local communities and update members and attendees on new online resources. Following a little poking around, asking those already using Twitter, Facebook and the like for their advice, this is what I have concluded as...

Online Coaching in Social Media

Posted by Dawn Baird, Partner on Nov 11, 2009 in blogging, business, coaching, customer service, entrepreneurship, marketing, networking, news and events, social media, social networking | 0 comments

This week, we are launching a new service, Online Coaching in Social Media. Who is it for? We design and delivery a fair amount of social media seminars and workshops. Our customers are drawn from those who are just starting a business and those who are attempting to expand their business. This also includes more established organisations, who are attempting to seek new ways to market what...

No Tyre Kickers!

Posted by Dawn Baird, Partner on Oct 16, 2009 in business, customer service, personal development, training | 2 comments

Science wasn’t my best subject. So, maybe that’s why one of Hugh MacLeod’s (my hero) cartoons on the back of business cards really encapsulates how I feel about twice every week. And, boy was this week one of them. As an employee, I got sick of incompetence. I got sick of placing myself in departments and organisations where competency was a hazy illusion. Training is...