How To Get Paid on Time
Recently I attended an FSB How to Get Paid on Time seminar and it got me thinking. What do we do to ensure we get paid on time? The following ideas provide a great place to start: Do you have written Terms and Conditions? Are they explained in detail to each new customer, or posted out with every invoice and bill? Better still, are they listed on your website? Why not? Be upfront....
Read MoreWhat Speakers Need From a Venue
Whether you’re a Training Business, a Freelance Trainer, an Associate or a Conference Speaker, it doesn’t really matter whether you’re hiring a room yourself, or just making use of it to deliver for someone else. Some things are just essential. If you’re a venue supplier, then pay close attention: Respond to requests on booking, pricing and facilities quickly. We...
Read MoreCustomer Experience Management Workshop
Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...
Read MoreThe Big List is Coming!
The Big List is a collection of useful web tools and resources, particularly for those who’re adopting social media tools for business, but feel like they may just have walked into a maze! It will contain short descriptions of each tool and suggestions of how it might be used, to help you negotiate your way through. It has been promised for some time, and is finally almost...
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