Meanwhile, Back on the Customer Service Hobby Horse
Hello restaurant owners. Look at your business. Now back to me. Now back at your business. Now back to me. Sadly, a professional is not running your restaurant. But, if you started doing the following things, it could look like it. Look down, now back up. Where are you? You’re in the lobby, with the woman your business could feed. What’s in your hand. Back...
Read MoreHow to Deal with Negative Reviews
As business people, we’re all used to reviews, testimonials and are aware of their power when displayed online or in print media. We proudly display them on our LinkedIn profiles, our website widgets, inside the cover of our books. However, how should we respond when someone posts a negative comment? If the reviewer is wrong… If the review is factually untrue, and this can be...
Read MoreHyperlocal is the New Black
The web is a big place. It’s full of porn, and social networking sites, people flogging all manner of dubious health products and even more dubious information on how to be happy. Much of it is pretty useless. How do we sift through the dregs to find the cream? What I’ve noticed recently is a profusion of hyperlocal sites. I used to bemoan the fact that websites mentioned...
Read MoreCustomer Service Versus France
I’ve blogged before about the difference in customer service mindset between ourselves and our American cousins, coming out in favour of yankee doodle dandy every time. In a later blog, I speculated that a cause of this difference in customer care lies in our European reliance on a welfare system that leads to the buck-passing, couldn’t-care-less approach we encounter daily. No...
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