As business people, we’re all used to reviews, testimonials and are aware of their power when displayed online or in print media. We proudly display them on our LinkedIn profiles, our website widgets, inside the cover of our books. However, how should we respond when someone posts a negative comment? Read more…
The web is a big place. It’s full of porn, and social networking sites, people flogging all manner of dubious health products and even more dubious information on how to be happy. Much of it is pretty useless. How do we sift through the dregs to find the cream? Read more…
I’ve blogged before about the difference in customer service mindset between ourselves and our American cousins, coming out in favour of yankee doodle dandy every time. In a later blog, I speculated that a cause of this difference in customer care lies in our European reliance Read more…
