7 Essential Online Resources for Technical Writers

Posted by on Sep 8, 2010 in communication, education, writing | 2 comments

Here are my top resources for those of you making a living out of technical writing.  Some are also of use to anyone who writes in any style for a living.  First though… What Is a Technical Writer? I’ve always written my own training content, workbooks, manuals, user guides, procedures and policies.  I was a Technical Writer long before I realised it.  And, my personality type...

Read More

How to Deal with Negative Reviews

Posted by on Sep 1, 2010 in business, communication, customer service, ethics, featured | 12 comments

As business people, we’re all used to reviews, testimonials and are aware of their power when displayed online or in print media.  We proudly display them on our LinkedIn profiles, our website widgets, inside the cover of our books.  However, how should we respond when someone posts a negative comment? If the reviewer is wrong… If the review is factually untrue, and this can be...

Read More

11 Ways to Lose Friends and Alienate People on Facebook

Posted by on Aug 25, 2010 in business, communication, networking, social media, social networking | 4 comments

The advice below is geared at professional users, not anyone else.  You are trying to lose friends and alienate people on Facebook aren’t you? That’s what you’re trying to do isn’t it? Spend your time on Farmville and other games and make sure everything you do there is updated to your Profile, so everyone knows just exactly what stage you and your other 200 friends...

Read More

Fight or Flight? This Time It’s Fight!

Posted by on Aug 11, 2010 in assertiveness, coaching, confidence | 0 comments

Guest Blog Post by Matthew Arrell The confrontation has got to a point beyond fleeing.  There is not a moment to think or even a second to spare; this is the millisecond in which the outcome of the altercation will turn.  Everything depends on how you next react. We’ll assume that you are in a situation where only the fight option is available.  I won’t go through all the various levels...

Read More