How To Get Paid on Time
Recently I attended an FSB How to Get Paid on Time seminar and it got me thinking. What do we do to ensure we get paid on time? The following ideas provide a great place to start: Do you have written Terms and Conditions? Are they explained in detail to each new customer, or posted out with every invoice and bill? Better still, are they listed on your website? Why not? Be upfront....
Read More39 Ways To Conquer Fear
On Saturday 20 March I delivered a 1-day workshop at Queen’s University called To Boldly Go: How To Be Fearless. Since you ask, it went well, thanks very much. In it, I explored 39 techniques to help participants overcome everyday fear and build their confidence. Many of them I have used myself; some I’m still practising. As I told the class, some techniques might seem to...
Read MoreWhat Speakers Need From a Venue
Whether you’re a Training Business, a Freelance Trainer, an Associate or a Conference Speaker, it doesn’t really matter whether you’re hiring a room yourself, or just making use of it to deliver for someone else. Some things are just essential. If you’re a venue supplier, then pay close attention: Respond to requests on booking, pricing and facilities quickly. We...
Read MoreCustomer Experience Management Workshop
Recent research confirms that customer loyalty is more a result of how customers feel about doing business with you, rather than what they think about your products or services in a detached way. Businesses that provide satisfying service gain their customers’ loyalty in the form of repeat business and referrals – the ‘holy grail’ of customer service. The most successful companies...
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