Assertiveness and Workplace Confidence

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We are holding a workshop – Assertiveness and Workplace Confidence – at QUB, Belfast on Wednesday 18-19 February.

The realities of modern work life – flat structures, tough workloads and the need to exert influence across traditional boundaries – ensure that assertiveness skills are not an optional extra. Aggression is unacceptable; passivity is ineffective. In this workshop you will learn an powerful set of techniques and how to use them in specific workplace scenarios, such as when negotiating or influencing. also covered are the relationships between assertiveness and more general work-related issues, like the conflict created when giving criticism and receiving feedback. There will be special attention paid to the issue of communication in work, focusing on how delegates can build up a repetoire of assertive non-verbal communication styles and employ assertive ‘power’-words and persuasive phrases.

After participating in the two-day programme, delegates will be able to:

Communicate their chosen message in the workplace with confidence and clarity
Competently handle workplace scenarios that test assertiveness to the limits
Recognise the different dynamics involved in workplace power and perception
Plan and practice successful assertive behaviour in a step-by-step way

This course will be presented as a mixture of presentation, group discussion, role-plays and personal exercises. While the principles which underpin this course are common to all expressions of assertive performance, the specific focus of the course is on workplace assertiveness. Therefore, the circumstances and problems dealt with are taken from the world of work rather than, say, personal life or family relationships.

The course will be of benefit to a broad range of professional, managerial, and supervisory personnel, including those in the sales and service sectors. Anyone who communicates with others within the workplace will find it of immediate and lasting benefit. No previous knowledge or level of attainment is required.

This is a Short Courses Programmes (CPD) event and costs £390.

To book a place, phone Marc Forte at the School of Education (Short Courses Programmes) on 028 9097 5260 or email cpd@qub.ac.uk.

Image credit: prajuvikas.